Absolutely! We are happy to upgrade your membership to include access to embroidery files. First, please make sure to check the product listing and make sure you have the proper size hoop of 8" by 12". A hoop smaller than 8" by 12" will not work.
If you paid by Credit/Debit Card: Submit a support ticket and let us know we have permission to upgrade your membership. You will be charged the difference for the boxes you've already received and then have access to the embroidery files.